Operations Lead - Field Clinical Operations

Company Overview : Dozee Health AI is the pioneer in Contactless Remote Patient Monitoring (RPM), proven to drive transformation at scale. Headquartered in Bengaluru, India, Dozee has emerged as India’s no. 1 RPM Company. We are seeking visionary individuals to help us in this very exciting  journey. As a part of our dynamic team, you’ll have the opportunity to collaborate with top healthcare providers in the country, applying AI-powered RPM solutions to tackle some of the most pressing challenges in healthcare - enhancing staff efficiency, improving patient outcomes, and pioneering the next generation of care models

Role:

The role will have dual responsibility:

• Directly manage and support a portfolio of assigned SNFs, ensuring smooth day-to-day operations, customer engagement, installation support, issue resolution, and operational performance.
• Lead, coach, and support FCCs across the assigned region, ensuring effective deployment of field resources, adherence to SOPs, quality of execution, and consistent customer support.

This is a hands-on operational leadership role involving FCC team management, field training, device installation and deployment support, customer engagement, troubleshooting, and operational quality. The Operations Lead will serve as the regional point of contact for both assigned SNFs and FCCs, while working closely with internal Sales, Clinical Operations, Product, Engineering, and Leadership teams.

The role requires extensive travel across assigned regions and the ability to independently manage multiple facilities while leading and developing the FCC team.

Key Responsibilities:

1. Field Team Leadership

• Manage, coach, and support FCCs across assigned regions.

• Lead onboarding, training, and competency development of new FCC hires.

• Conduct regular field visits, audits, and performance reviews.

• Monitor FCC productivity, adherence to SOPs, and quality of execution.

• Identify performance gaps and provide timely coaching and corrective actions.

• Act as the escalation point for complex operational and customer issues.

• Lead FCCs across the assigned region while maintaining direct operational ownership of a defined portfolio of SNFs.

• Manage the day-to-day operational requirements of assigned SNFs and ensure timely resolution of facility-level issues.

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• Balance direct facility management responsibilities with regional FCC leadership, ensuring effective utilization of field resources.

 

• Serve as the primary field escalation point for assigned SNFs and support FCCs with complex operational or customer issues.

2. Installation, Training & Field Support

• Support RPM device installation, configuration, setup, and validation at customer facilities.

• Ensure installations are completed according to defined SOPs and quality standards.

• Train nurses, caregivers, and facility teams on device usage, workflows, and best practices.

• Troubleshoot hardware, software, connectivity, and workflow-related issues in the field.

• Ensure deployed devices are properly maintained, operational, and updated.

• Support post-installation stabilization and issue resolution.

3. Operational Planning & Coordination

• Plan and coordinate installation schedules, field visits, travel, and logistics.

• Allocate FCC resources effectively across multiple facilities and regions.

• Coordinate device inventory, shipping, deployment, and recovery activities.

• Track installation progress, pending actions, and operational dependencies.

• Ensure timely completion of field activities and customer commitments.

• Identify opportunities to improve field productivity, efficiency, and scalability.

4. Compliance, Quality & Process Improvement

• Ensure compliance with HIPAA, safety, infection-control, and company policies.

• Ensure accurate and timely documentation of installations, training, audits, and service activities.

• Conduct regular quality audits and identify process gaps.

• Ensure FCCs consistently follow approved SOPs and workflows.

• Provide structured feedback to Product, Engineering, Clinical Operations, and Leadership teams.

• Recommend and implement improvements to field processes and operating models.

5. Customer Engagement

• Work directly with SNF administrators, nursing leadership, clinical teams, and facility maintenance teams.

• Build strong working relationships with customer stakeholders.

• Support customer onboarding, implementation, and ongoing operational requirements.

• Address field-level customer concerns and ensure timely resolution.

• Represent the organization professionally during facility visits and customer interactions.

6. Reporting & Performance Management

• Track and report regional field operations metrics, including installations, device readiness, FCC productivity, issue resolution, and facility support.

• Maintain visibility into operational risks, escalations, and pending actions.

• Prepare regular operational updates for leadership.

• Use field data and customer feedback to identify trends and drive continuous improvement.

Required Qualifications & Experience

• CNA, Paramedic, or Medical Assistant (MA) certification – at least one required.

• 3–5+ years of experience in clinical operations, medical devices, healthcare technology, or a related healthcare environment.

• Experience working in Skilled Nursing Facilities (SNFs), long-term care, home health, or post-acute care strongly preferred.

• Experience leading, mentoring, or coordinating field/clinical teams preferred.

• Hands-on experience with healthcare technology, medical devices, RPM, or connected-care solutions is an advantage.

• Valid driver's license with a willingness and ability to travel extensively nationwide.

Key Competencies

• Strong people leadership and team-management skills.

• Excellent communication and customer-facing skills.

• Strong organizational and planning abilities.

• Hands-on problem-solving and troubleshooting skills.

• Ability to manage multiple facilities, priorities, and escalations simultaneously.

• Strong ownership and accountability.

• Ability to work independently in a fast-paced, geographically distributed environment.

• Comfortable working extensively in the field and adapting to changing operational requirements.

About Dozee (www.dozeehealth.ai)   Vision & Mission Save Million lives with Health AI   Dozee is India’s leading AI-Powered contactless Remote Patient Monitoring (RPM) and Early Warning System (EWS). A solution that continuously monitors patients and provides early warnings of clinical deterioration, enabling timely interventions and enhancing patient safety in hospitals, nursing facilities and patient homes. A "Made in India for the World" solution, Dozee has pioneered the world’s first non-contact blood pressure monitoring system. Trusted by leading healthcare providers in India, the USA, and Africa, Dozee is transforming patient safety and care by enhancing outcomes and reducing costs.   Dozee is adopted by 300+ hospitals and monitors 16000+ beds across 4 countries. Dozee has monitored over 1 Mn Patients, Delivered 35000+ Life Saving Alerts and Saved 10 Mn+ Nursing Hours.    Videos Science Behind Dozee : Ballistocardiography & Artificial Intelligence 100 Dozee deliver 144 life saving alerts and INR 2.7 Cr of saving - Sattva Study Dozee saves life of a mother at home Leading Healthcare Game changers work with Dozee Introducing Dozee VS Dozee Shravan - A clinical grade RPM service   Dozee in News:   Bloomberg - Oct 21, 2024 From AI Beds to Remote ICUs, Startups are plugging India's health Gaps News18 - Oct 26, 2024 Now, You Can Remotely Monitor Your Loved Ones in Hospital With Bengaluru Start-Up's 'Shravan' Analytics India Magazine - Oct 29, 2024 Dozee Harness AI for Personalised Patient Care ET HealthWorld - Sep 16, 2024 We trust AI everyday - From Google Maps to Smartphones, So why not use it to enhance patient safety in healthcare? BW healthcareworld - Oct 29, 2024 Dozee's AI-Powered System Predicts Patient Deterioration 16 Hours in Advance   - A tertiary care hospital study published in JMIR, validated Dozee’s Early Warning System (EWS), showing it identified 97% of deteriorating patients, provided alerts ~19 hours in advance, and generated 5x fewer alerts, reducing alarm fatigue and improving patient outcomes. - A study at King George Medical University, Lucknow, and published in Frontiers in Medical Technology demonstrated that Dozee’s automation can potentially save 2.5 hours of nursing time per shift, improving workflow efficiency and allowing more focus on patient care. - A study on remote patient monitoring in general wards published in Cureus found that 90%+ of healthcare providers reported improved care and patient safety, 74% of patients felt safer, and there was a 43% increase in time for direct patient care. - Research by Sattva, an independent consulting firm, demonstrates Dozee's substantial impact: for every 100 Dozee-connected beds, it can save approximately 144 lives, reduce nurses’ time for vital checks by 80%, and decrease ICU average length of stay by 1.3 days.    Key Highlights Founded : October, 2015 Founders :  Mudit Dandwate, Gaurav Parchani Headquarters : Bangalore, India | Houston, USA | Dubai, UAE Key Investors & Backers : Prime Ventures, 3one4 Capital, YourNest Capital, Gokul Rajaram, BIRAC (Department of Biotechnology, State Bank of India, and Dinesh Mody Ventures, Temasek Foundation, Horizons Ventures Stage : Series A+ Team Strength : 280+ Business : Providing Continuum of care with AI-powered contactless Remote Patient Monitoring (RPM) and Early Warning System (EWS) for Hospitals and Home Certifications & Accreditations : ISO13485:2016 Certified, ISO27001:2022 Certified, CDSCO Registered, FDA510K Cleared for the flagship product Dozee Vitals Signs (VS) measurement system and SOC2 Type II Certified Achievements - Forbes India 30 under 30 - Forbes Asia 100 to Watch - Times Network - India Health Awards 2024 for AI innovation in Bharat Healthcare tech - BML Munjal Award for Business Excellence using Learning and Development - FICCI Digital Innovation in Healthcare Award - Anjani Mashelkar Inclusive Innovation Award Marico Innovation For India Award   To know more about life@dozee, click here.     Disclaimer: Dozee is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.” Dozee does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Dozee will not tolerate discrimination or harassment based on any of these characteristics