As Deployment Strategist for Payors at Hippocratic AI, you will lead customer deployments that translate AI into measurable operational outcomes for health plans and payor organizations. You will work closely with customers to plan implementations, coordinate cross functional teams, drive adoption, and ensure each deployment delivers value in complex administrative, care management, and member facing workflows.
This role exists because successful deployment in payor environments requires more than strong execution alone. It requires someone who understands payor operations, can navigate complex stakeholder groups, can connect product capabilities to business and clinical priorities, and can guide organizations through implementation and change. You will serve as both a strategic partner and an execution lead, helping customers move from initial planning through launch and long term impact.
Own your first major outcome: By day 90, you will have supported or led your first major payor deployment through a successful implementation milestone, built strong working relationships with key customer stakeholders, identified operational risks and dependencies early, and contributed to deployment playbooks that improve consistency and speed across future implementations.
Drive lasting impact: At 12 months, you will have led multiple payor deployments across a range of customer environments and use cases, become a trusted partner to customer and internal teams, helped standardize implementation processes and operating rhythms, and directly contributed to faster time to value, stronger adoption, and more scalable delivery across the payor segment.
You’ll work alongside implementation managers, engineers, product managers, customer success partners, and clinical experts, partnering closely with customers while staying deeply connected to internal cross functional teams. You’ll operate with significant ownership, balancing strategic customer guidance with detailed execution. This is a team that values customer obsession, operational rigor, clarity, and practical problem solving in real healthcare environments.
Lead deployment planning and execution for payor customers, ensuring clear timelines, ownership, milestones, and successful implementation outcomes
Partner with customer stakeholders to understand business priorities, operational workflows, compliance considerations, and implementation constraints, then translate them into actionable deployment plans
Coordinate across deployment, product, engineering, and customer facing teams to keep implementations aligned and moving forward
Drive implementation readiness, including stakeholder alignment, rollout sequencing, training plans, risk tracking, and launch preparation
Identify blockers early and proactively resolve issues that could affect go live timelines, member experience, internal operations, or customer outcomes
Help customers navigate rollout and adoption by setting expectations, building trust, and guiding them through organizational change
Capture learnings from deployments and turn them into repeatable playbooks, templates, and best practices that improve future implementations
Use deployment insights to inform internal product and process improvements, helping the organization deliver more effectively at scale
This is a United States-based role open to candidates across multiple markets. We welcome applications from candidates located throughout the U.S. Specific placement, travel expectations, and regional alignment will be determined during the hiring process based on customer proximity, deployment portfolio needs, and your location. You should expect regular travel, typically 25 to 40% depending on deployment schedule, for on site implementation support, customer meetings, training, and go live activities.
4+ years of relevant experience in deployment, implementation, strategic operations, consulting, solution architecture, or technical program management — however that experience was accrued
Direct experience serving healthcare customers, or working inside a healthcare organization
Working knowledge of provider-side, payor-side, or life sciences workflows, operations, and organizational dynamics
Demonstrated ability to reason about data models: you can interrogate a schema you have not seen before, build or direct an analysis against it, and tell when an output is wrong
Hands-on comfort with engineering systems — JSON files, terminals, command-line coding assistants, and git workflows
A track record of project-managing complex customer engagements across operational, clinical, IT, and executive stakeholders simultaneously
BA/BS in a technical field (engineering, science, analytics, economics, or similar)
SQL
Epic experience, including Clarity, Caboodle, or Cogito work, or Epic certification
A clinical background — RN, BSN, clinical informatics, or similar
Forward-deployed, implementation, or solutions work at an AI, data platform, or health-tech company
HL7 or FHIR fluency
Experience with utilization management, prior authorization, care management, revenue cycle, or value-based care programs
Prior exposure to LLM-based or agentic products in production
This role is an opportunity to help define how breakthrough AI becomes real, trusted, and effective in payor organizations. You will work at the intersection of customer partnership, operational execution, and healthcare transformation, helping ensure deployments succeed not just technically, but in the day to day workflows that shape member, clinical, and operational outcomes.
Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.
Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.
Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others.
Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative.
Hippocratic AI is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, genetic information, military or veteran status, or any other characteristic protected by applicable law. We are committed to building a team that reflects the patients we serve. We actively encourage applications from candidates of all backgrounds. If you require accommodations during the hiring process, please contact people@hippocraticai.com.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.
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